Refund policy
Refund Policy
Lights Out products are printed to order. This policy explains how we handle faulty items, reprints and refunds.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Misprinted, damaged or faulty items
If your item arrives misprinted, damaged, faulty or different from what you ordered, contact us within 30 days of delivery so we can fix it quickly. Include:
- Your order number
- Photos of the whole item and a close-up of the issue
- A short description of the problem
Once confirmed, we will reprint and reship the item at no cost or refund you, whichever you prefer. You will not normally need to return the item.
Change of mind and incorrect size
Because each item is made to order, we do not offer refunds or exchanges for change of mind or for choosing the wrong size. Please check our Size Guide before ordering.
Lost parcels
If tracking shows your parcel is lost, or it has not arrived well beyond the estimated delivery date, contact us and we will arrange a reship or refund. If a parcel is returned because of an incorrect address supplied at checkout, reshipping may be charged at cost.
Not covered
- Normal wear and tear, or damage from not following the care instructions
- Minor colour differences between your screen and the printed product
Refunds
Approved refunds are made to your original payment method. Your bank or card provider may take several business days to process them.
Contact
Email daynathan469@gmail.com. We aim to reply within 1–2 business days.