Returns & Reprints

Returns & Reprints | Lights Out

If we miss, we reprint.

Every piece is printed to order, so we stand behind every print.

Misprints, damage and faults

If your order arrives misprinted, damaged, faulty or not as ordered, email us within 30 days of delivery and we'll reprint it free or refund you. You won't need to send it back.

Please include:

  • Your order number
  • A photo of the whole item and a close-up of the problem
  • A line on what went wrong

Change of mind and sizing

Because each piece is made just for you, we can't offer returns or exchanges for change of mind or for ordering the wrong size. Check the Size Guide before you order, or email us and we'll help you pick.

Your rights

Nothing on this page limits your rights under the Australian Consumer Law. If a product has a major failure, you're entitled to a replacement or refund.

Start a claim

Email daynathan469@gmail.com. We aim to reply within 1–2 business days.