Privacy policy
Privacy Policy
Lights Out ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit lightsoutaus.com, buy from us, join our email list or contact us, and how we use it. We aim to handle personal information in line with the Australian Privacy Principles.
What we collect
- Contact and order details: name, email, shipping and billing address, phone (if provided), and what you buy
- Payment status (card details are processed by Shopify and its payment providers; we never see or store full card numbers)
- Device and usage data: IP address, browser, device type and cookies needed to run the store
- Email list membership and engagement, if you sign up
- Messages you send us
How we use it
- To make, ship and support your order
- To send order and shipping emails
- To send marketing emails, only if you opt in
- To improve the store, prevent fraud and meet legal obligations
Who we share it with
We only share what's needed with the services that help us run the store:
- Shopify (our store platform and checkout)
- Printful (to print and ship your order)
- Payment providers connected to Shopify
- Our email marketing provider, if you're on our list
- Delivery carriers
We do not sell your personal information.
Overseas processing
Some of these providers store or process data outside Australia, including in the United States and Europe. We use reputable platforms with their own privacy and security safeguards.
Cookies
We use essential cookies for the cart and checkout. Analytics or marketing cookies may also be used, depending on your region and consent settings. You can manage cookies in your browser.
Marketing
You can unsubscribe at any time using the link in any marketing email or by emailing us. Order and shipping emails will still be sent when you buy.
Keeping your information
We keep order records for as long as needed for tax, accounting and support purposes, and email list data until you unsubscribe.
Your choices
You can ask to access, correct or delete the personal information we hold about you. You can also make a complaint if you believe we've mishandled it. Email us and we'll respond within a reasonable time. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Children
Our store isn't directed at children under 16.
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact
Privacy questions: daynathan469@gmail.com